FireflyApps Ltd

.

IT Support &
Infrastructure Management

At Fireflyapps, we make IT work for your customers while reducing your costs. We provide,

Personal Approach

We find an approach to every client’s needs.

Effective Support Tools

We implement the best and up-to-date tools in our daily work.

Expertise

We have a decade of expertise in delivering superb customer service.

24/7 Customer Support

We operate 24/7/365, including holidays.

Expert Teams

Our teams are ready to help your customers with any issue.

IT Outsourcing Services

We provide a spectrum of services to cater to your needs: IT Support, IT consulting, IT solutions, relocation, infrastructure and procurement. Outsourcing to Wise IT Solution enables you to offload the complex and inefficient IT environment while maintaining a sharper focus on core business.

Server Maintenance & IT Help Desk Outsourcing

Your server computers require regular server maintenance service to keep the problems away and maintain optimal performance. If your company lacks hands for daily user support, we offer IT Helpdesk to assist. Our secondment service will reduce work pressure of the company’s own computer system support team.

Key benefits at a glance:

Reduce costs: Minimizes and prevents costly IT breakdowns.

Maintain company focus: Outsourcing to us allows you to focus on your core business.

Improve productivity: Secondment service for IT Helpdesk and daily user technical support

.

Onsite Support
If you do not have the budget or space for an in-house IT support team, our onsite support Service is your choice. We offer all sizes of business complete and comprehensive outsourced support solutions.
Onsite Support of Expert ICT Team
From the installation of new devices, moving, repairing and replacement of faulty hardware, and configuring software, our team are highly trained engineers and experienced. We work on-site to deal with any IT related issues quickly and effectively. Our resources are available anytime on a regular basis or unexpected emergencies. Our expert team is your back up for your in-house IT staff. ​
Key Benefits
  • Regular or Ad-hoc onsite support arrive within agreed time scales
  • Fully trained specialists deployed to your site
  • Hardware repair or replacement available
  • Server, network and desktops/notebooks maintenance
  • Resolve desktop or laptop related incidents, connectivity issues and critical problems within agreed timescales
  • Advice, consultation and training available for in-house IT teams
  • Additional outsourcing staff on a full-time basis to help you reduce labour cost
Remote Support​
With remote support, our technicians are able to connect to a device that they’re servicing instantly, to anywhere in the world. Once connected, the technician can take control of the device and perform whatever task is needed. They can install updates, troubleshoot issues, and even provide on-demand support.
If you want an economic resolution to keep your IT infrastructure monitoring, remote support fits your needs. You can contact our remote support team by telephone and email. We ensure that every phone call is answered by a real and experienced engineer that could help you resume your work as quickly as possible without call logging and automated messages.

.